I have three rules for business. Well, I actually have a lot more, but living by these three will help:
1. Never drop the ball. Want to make people happy? Make your number one priority not dropping the ball. Manage your tasks, your schedule, your life. Don’t let someone else do it for you. Follow up. And then follow up again. Not dropping the ball doesn’t mean passing it. If it involves you, it’s your responsibility.
2. Be serious about managing your contacts. This means remembering things about your contacts, backing up your database, and being ready for random questions at any given moment. I use Business Contact Manager for this, and highly recommend this.
3. Be on time for appointments and focus on your appointment. There are many things that require our attention during the day, and these things can make us appear not present. We have to decide to make the person in our office our focus. I find that mentally adjusting for a meeting 15–30 seconds before really helps. (Of course, this is in addition to planning for the meeting.) I think I will always have to work at this rule–it’s a constant battle.
What are your three rules for business?
(Note: The link for Microsoft Business Contact Manager is an affiliate link.)