When project failures occur, it’s easy to place blame. But in the process, we often forget a simple fact: “it doesn’t matter, we’re here now.” Here are nine steps for getting past the problem to a solution.
1. Stop drinking coffee. When a major problem occurs, your adrenaline will kick in, if you add caffeine to the mix, you will likely just compound the problem. What you need when a major issue occurs isn’t to think fast, but to think slow. You need to make a good decision despite the tension. (I learned this from a colleague of mine.)
2. Instill trust. People need to feel secure after a failure. They need to know that you don’t plan to fire them, but instead that you just want to solve the problem. If you get angry with someone, you will put them on the defense, and, as a result, make them nervous and difficult to work with. What you need in the moment of failure is everyone, and especially those who failed–they know more than anyone else about the problem. If you make people feel trusted and that you’re trustworthy, your chances of success are much higher.